Mark Zuckerberg’s apology slammed after Facebook, WhatsApp & Instagram's seven-hour outage meant users 'lost business'

MARK Zuckerberg's apology has been slammed after Facebook, WhatsApp and Instagram's seven-hour outage meant users "lost business".

Zuckerberg's own fortune plummeted by $7billion as a result of the technical mishap, which locked users out for much of Monday.


"Facebook, Instagram, WhatsApp and Messenger are coming back online now," Zuckerberg said in a post.

"Sorry for the disruption today — I know how much you rely on our services to stay connected with the people you care about."

But users weren't having a bar of it and slammed the apology.

Monica Izumi said Facebook's services were "so important to me, my work and my clients".

A man said he had "missed out on a lot of business today" because of the outage.

Ossai Ovie posted: "Some of us lost some amount of money yesterday as a result of the outrage."

Others accused Zuckerberg of apologising in a way that implied the world needed him.

One user accused the social media juggernaut of arrogance, writing: "Please don't make yourself more important than you are.

"Get off your high horse."

Posting a photo of a man shrugging his shoulders and looking insincere, they said: "'I know how much you rely on our services…"

Others lapped up the peace and quiet of being offline.

One woman was "thinking of shutting all my account down" after the outage while another said life was "way simpler without these services".

"The blackout made me realise how much they’re [social media platforms] obsessed over when there is a world out there in front of our very own eyes," another added.

The social media platforms were up and running by late Monday afternoon.

A blog post from Facebook said the blackout was caused by "configuration changes on the backbone routers that coordinate network traffic between our data centers" which brought "our services to a halt".

A wild conspiracy theory is suggesting Facebook "sparked its own mass outage to draw attention away from the company's whistleblower's claims".

The conspiracy theory swirled just one day after Facebook's whistleblower, Frances Haugen, went public on Sunday and accused the social media platform of continuously prioritizing profit instead of combatting hate speech and misinformation.

As the suspicions likened Haugen to the shutdown spread, Facebook Chief's Technology Officer offered his "sincere apologies" to all who were affected by the outages.

"Damage control ahead of Frances Hauge’s whistleblower testimony before Congress tomorrow?" one Twitter user wrote.

Another said: "Interesting that Facebook, Instagram, and WhatsApp are all down on the day Facebook whistleblower, Frances Haugen, testifies before Congress…"

Meanwhile, others suspected Facebook, WhatsApp and Instagram to have been hacked.

One person shared a spoof ad on placing the domain up for sale for a relatively paltry $8billion with the words "inquiry now and Facebook could be yours."

Doug Madory, director of internet analysis for Kentik Inc, a network monitoring and intelligence company, said: "This is epic. The last major internet outage, which knocked many of the world's top websites offline in June, lasted less than an hour. 

"The stricken content-delivery company in that case, Fastly, blamed it on a software bug triggered by a customer who changed a setting."



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