Shopper who bought a £1,049 iPhone 13 Pro Max as a Christmas present is shocked to discover it was stolen from the box and replaced with Cadbury chocolate bars – after the parcel was delayed for weeks
- Daniel Carroll, from West Yorkshire, took to Twitter to blast delivery service
- Explained when £1,049 iPhone order arrived, the box contained chocolate bars
- Responses claimed they’ve also had orders go missing after using the service
A Christmas shopper has revealed how the expensive phone he ordered online had been replaced with chocolate bars when he finally received it – weeks after the original delivery date.
Posting on Twitter, Daniel Carroll, who lives in West Yorkshire, explained his order for the £1,049 iPhone 13 Pro Max was delayed for two weeks, before he went to DHL Leeds to collect it directly from the courier service.
But when it finally arrived, the logistics worker said the parcel had clearly been tampered with and the box contained two £2 Cadbury’s White Oreo chocolate bars wrapped in toilet tissue.
Many other social media users took to the site to blast the delivery service for ‘disgusting service’, with one writing: ‘Oh my god this is dreadful! I’m same! My parcels are ‘lost’ in Leeds and no one will reply to me!’
DHL has claimed they are investigating the incident after being contacted by Daniel on numerous social media platforms.
Daniel Carroll, who lives in West Yorkshire, claimed his order for the £1,049 iPhone 13 Pro Max was delayed for two weeks before he picked it up – to discover it had been replaced with two chocoloate bars
He shared his horror online, revealing he had struggled to get in touch with DHL after ordering the Christmas present
Daniel revealed that he ordered the phone on the Apple website on December 2, but it wasn’t available for delivery until December 17 due to stock.
He explained that DHL sent several conflicting updates last Friday when the phone was due to be delivered, which left him waiting in the house all day but nothing arrived.
He said: ‘I went onto the tracking and selected to have the parcel collected from their depot, and it advised it would be available for collection on Saturday 18.
‘On Saturday the tracking had not changed and the website advised the depot in Leeds was temporarily closed – and still advises that.
Daniel (pictured) said only automated tracking was available when he called DHL and an online enquiry didn’t receive any response
‘On Monday I did a 24-mile-round-trip to collect the parcel. When I got home I could tell the box had been tampered with as the tape was quite loose, but because I could feel some weight I just opened it.
‘Inside there was cheap industrial toilet roll, which stunk, and two bars of Dairy Milk Oreo in there.’
Daniel continued: ‘The tracking updates on Friday when the parcel was with a driver weren’t what you would usually see.
‘Then the parcel went from Friday morning to Monday morning without a tracking point.
‘I work for a logistics company and knowing DHL, there’s no reason why the parcel should not be tracked as received back at the depot during that time unless it’s being manually taken out of its usual process.’
Daniel explained that DHL had only automated tracking updates available when he tried to call the service and an enquiry he made on their contact page on Monday didn’t receive a response.
He said it took contacting a customer service manager on LinkedIn to learn that they are checking CCTV and have asked Apple to issue a replacement.
The logistics worker claims he contacted Apple on Wednesday, who informed him they haven’t received any response from DHL and are unable to issue a replacement without the outcome of DHL’s investigation.
Daniel said: ‘I asked the manager from DHL on Wednesday if he can follow up again today, but there seems to be just no urgency to resolve this.
‘It was meant to be for a Christmas present so it’s really disappointing.’
A number of comments on Daniel’s tweet claimed they’ve also experienced parcels arriving with items from their order missing or replaced
Daniel shared his disappointment on Twitter, alongside a photo, writing: ‘After a long weekend of a brand new iPhone 13 pro max being stuck in @DHLParcelUK network, failing any delivery attempt Friday to Sunday, [I] finally picked up the parcel yesterday from DHL Leeds to find the package tampered with and the new phone (Christmas present) replaced with this.’
Daniel’s tweet racked up comments from social media users claiming they’ve had similar problems with courier services during the festive period.
One person wrote: ‘Same thing happened to a family member in Bradford, iPhone Christmas present arrived, no iPhone just bars of chocolate. Made me rethink how I purchase my next iPhone @Apple.
‘Disgusting that people are left out of pocket for so long @DHLParcelUK need to tighten security.’
A spokesperson for DHL said: ‘We’re investigating the case as a priority and we have been in touch with the sender to ensure a replacement gets to Mr Carroll.’
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